Privacy Policy

1. Introduction

Welcome to ClinicNode ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our clinic management platform.

By accessing or using ClinicNode, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the application.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, clinic name, and professional credentials when you register.
• Patient Data: Patient names, contact information, medical notes, appointment history, and billing information that you enter into the system.
• Payment Information: Billing details for subscription payments (processed securely through third-party payment processors).
• Communications: Information from your correspondence with us, including support requests and feedback.

2.2 Information Collected Automatically

• Usage Data: How you interact with our platform, including pages visited, features used, and time spent.
• Device Information: Device type, operating system, browser type, and IP address.
• Cookies: We use cookies and similar technologies to enhance your experience and gather usage analytics.

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our clinic management services
• Processing appointments, invoices, and notifications on your behalf
• Sending appointment reminders and notifications to your patients (as configured by you)
• Improving and personalizing your experience
• Processing payments and managing subscriptions
• Communicating updates, security alerts, and support messages
• Analyzing usage patterns to enhance our platform
• Complying with legal obligations

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

• Encryption: All data is encrypted in transit (TLS/SSL)
• Access Controls: Strict access controls and authentication mechanisms.
• Regular Backups: Data is backed up regularly to prevent loss.
• Secure Infrastructure: We use reputable cloud service providers with robust security certifications.

While we strive to protect your data, no method of electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share data only in the following circumstances:

• Service Providers: Third-party vendors who assist in operating our platform (e.g., email services, payment processors) under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice.
• With Your Consent: When you explicitly authorize sharing.

6. Your Rights

You have the following rights regarding your data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your account and associated data, subject to legal retention requirements.
• Export: Request your data in a portable format.
• Opt-out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us at the details provided below.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account deletion:

• Your personal account data will be deleted within 30 days.
• Anonymized usage data may be retained for analytics purposes.
• Certain data may be retained as required by law (e.g., financial records).

8. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for platform functionality (authentication, security).
• Analytics Cookies: To understand how users interact with our platform (Google Analytics).
• Preference Cookies: To remember your settings and preferences.

You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality.

9. Third-Party Services

Our platform may integrate with third-party services:

• Email Services: For sending appointment notifications and communications.
• Analytics: Google Analytics for usage tracking.
• Payment Processing: Secure third-party payment processors.

These services have their own privacy policies. We encourage you to review them.

10. Children's Privacy

ClinicNode is designed for healthcare professionals and is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.

11. International Data Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or in-app notification. Your continued use of ClinicNode after changes indicates acceptance of the updated policy.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your data, please contact: